Job Details

Division: Operations

Industry: Integrated facilities (Soft Services)

Business Unit: Cleaning Services

Minimum experience: Senior Management experience in Cleaning / Hospitality; multi-site operational management

Job functional area: Operations / Regional Leadership

Job Description

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why choose us

Our Vision is to be Africa's leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.

Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.

Why Join Us

At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.

 

 

About the role

The Regional Manager will provide strategic and operational leadership across the KZN region, managing multiple sites, large teams, and high-value client portfolios. The role focuses on:

• Operational Excellence: Deliver service quality across Cleaning, Hygiene, Pest Control, and Fumigation operations
• Client Satisfaction: Maintain strong relationships, ensure SLA compliance, and identify upsell opportunities
• Financial & Commercial Leadership: Monitor budgets, cost control, and operational profitability
• Compliance & Governance: Ensure adherence to Health & Safety, audits, and company policies
• People Management: Lead, develop, and manage large multi-site team

 

What you will bring

Inherent requirements for the position (non-negotiable)

• Matric (Grade 12)
• Valid Code 08 Driver’s License and own reliable vehicle
• Proven experience in highly commercial and sensitive operational environments
• Experience managing large, multi-site operations

 

Additional demonstrable requirements:

• Additional Demonstrable Requirements
• Senior management experience in Cleaning, Facilities or Hospitality sectors
• Strong client management, operational leadership, and cost control skills
• Solid computer proficiency, including reporting and data analysis
• Strong strategic, analytical, and problem-solving ability
• Excellent communication and stakeholder management skills

 

What you will be doing

• Leading and managing multi-site operations, ensuring contractual and SLA compliance

 

• Building and maintaining client relationships, resolving issues and ensuring retention
• Managing operational budgets, costs, and workforce performance
• Driving operational efficiency, productivity, and continuous improvement
• Ensuring compliance with Health & Safety regulations and internal policies
• Developing and mentoring teams to align with service and organisational objectives

 

Employment Equity

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

Closing date: 10^th March 2026

Important Note:

All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application. Please specify the position that you are applying for. If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as unsuccessful