Job Details

Division: Excellerate Services

Industry: Integrated facilities (Soft Services)

Business Unit: Sales Support

Minimum experience: 2 to 3 years

Job functional area: Compliance & Administration

Job Description

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why choose us

Our Vision is to be Africa's leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.

Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.

Why Join Us

At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.

About the role

The Compliance Administrator Assistant supports the Compliance Administrator within the Sales Support Department by providing administrative and document control support across the business. The role ensures that company documentation is accurate, up-to-date, and accessible, supporting compliance across all service lines and associated entities.

This includes monitoring documentation validity, supporting renewal processes, and assisting in the management of the company’s information library to meet operational, sales, and client requirements.

Reporting: The Compliance Administrator Assistant reports to the Compliance Administrator.

What you will bring

Inherent requirements for the position (non-negotiable)

• Matric (Grade 12)
• Minimum 2–3 years’ experience in an administrative or document control role, ideally in compliance, proposals, or sales support
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with document management systems or CRM tools advantageous
• Strong written and verbal communication skills
• Strong time management and prioritisation skills, with ability to manage multiple tasks and deadlines
• High level of attention to detail and accuracy

Additional demonstrable requirements:

• Experience in a compliance-driven or structured environment advantageous
• Experience with structured documentation, templates, or version control processes
• Excellent interpersonal and communication skills, with ability to engage effectively with stakeholders
• Ability to work independently while managing multiple tasks
• Strong organisational skills and proactive approach to follow-ups and completion of tasks
• Ability to identify potential risks or delays and escalate appropriately

What you will be doing

• Provide administrative support to the Sales Support team and Proposal Manager
• Update and maintain the group sales tracking system (e.g., Pipedrive) and task management platforms (e.g., Teamwork)
• Track office supplies, place orders, and manage deliveries
• Assist with vendor applications, company information forms, and temporary quotations
• Manage compliance records, contract documentation, and supporting documentation
• Ensure accurate completion of forms and templates, maintaining strict version control
• Maintain and update proposal templates and the company’s information library
• Incorporate new or updated information from the proposal process into the company’s information library
• Monitor expiry dates and validity of compliance documentation, issue reminders, and follow up to support renewals
• Escalate potential risks or delays in obtaining documentation to the Compliance Administrator or Proposal Manager
• Manage proposal and tender collateral, including ordering, availability, and distribution of printed materials
• Coordinate with suppliers for preparation and branding of materials (e.g., foiling of covers)
• Support Marketing with collateral requirements as needed
• Assist in improving internal administrative and documentation control processes

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

Important Note: All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application. Please specify the position that you are applying for. If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as unsuccessful.